St Michael School Lunch

Frequently Asked Questions


 

why am i being charged a fee to use my credit card?

Last year, the cost of our lunch package, including 1 entrée and 2 sides was $4.20.  This year one entrée and two sides comes to $4.00.  In past years, the only option to add money to the account has been by credit card.  Since checks or cash wouldn’t work with the old system (money had to be in the account before you can place any orders), those fees were covered by us, mostly from the extra $0.20 per lunch.  We can now accept checks and cash and can quickly apply to the account, with absolutely no fee.  Parents that would prefer to use a card would need to pay for the convenience, and the total cost would end up being the exact same as last year if you purchase 10 (ACH) or 20 (Credit) lunches.  Keep in mind, the convenience fee is charged only when the account is funded, not every time a lunch is purchased.  SpiceCubed does not keep any portion of the convenience fee so there is no preference on our end.  Options to add money to the accounts are listed below:

  • Credit Card

    • $4 fee

    • Instantly applies to account

  • ACH Transaction

    • $2 fee

    • Instantly applies to account

  • Check

    • Free

    • Will take up to 48 hours to apply to account

    • Make checks payable to "SpiceCubed", write student PIN number in memo section

    • Drop off check at front office or in lunch room (cashier)

  • Cash

    • Free

    • Will take up to 48 hours to apply to account

    • Cash should be in an envelope with student PIN number on outside

    • Please hand cash directly to cashier

  • PayPal (credit cards or bank transfer)

    • Free

    • Will take up to a week to apply to account

    • Send any amount to David@SpiceCubed.com.  You must note student PIN number on transfer

What is the student pin number for my child?

We can easily look up and send you the student PIN, just send us a quick request here.

I was told there would be more healthy options, why are unhealthy items offered every day?

This year we are not tied into offering just the set packages for the whole school.  In past years the only option of the day involved an entree and two sides.  We would usually try to balance out an unhealthy day like pizza or nuggets with something healthy like freshly-prepared soups, baked potatoes, pasta dishes, grilled items.  We found that even with the other options, over 50% of lunches the parents would end up ordering would be the pizza and nugget days.  We're now able to offer the healthy items every single day including fresh fruit (whole apples and oranges), organic yogurt, organic fruit snacks, string cheese, fruit cups, hummus and a salad bar with 12-15 different fresh toppings that rotate each day including freshly-chopped vegetables, fruit, meats, proteins, cheeses with croutons and dressings.  This is on top of the other freshly-prepared entrees and hot sides we can offer.

This is just the beginning of the school year and we will be gradually rolling out new options that are both  healthy and great tasting once our staff are able to get the students through the lines quickly. The plan is to have at least 2 hot entrees and 2 hot vegetable sides each day along with the cold selections, this will allow us to try out new items we were unable to provide in the past.  Some of the items coming up include grilled pork tenderloin, roasted rosemary potatoes, grilled zucchini, steamed broccoli, cilantro rice, roasted chicken, and stir-fried vegetables to name a few.

Please let us know if you have any specific items you would like to see and we will try to get it worked into the rotation.

why are you not serving papa johns pizza?

We've had many requests over the years to have a healthier option so we decided to switch to a pizza with whole-grain ingredients and has a certified child nutrition label.  We are also now able to offer both cheese and pepperoni pizzas.

i'm concerned about my child taking 4 slices of pizza

As the account is pulled up for each student, we now have the option to add an alert for the cashier.  If you want us to add a note that they can only have 1 slice of pizza, or they can only choose pizza on Fridays, or no pizza whatsoever, or set a maximum order of $4, or any other concern you want our cashier to enforce, we can easily add that to your account.  Just send us a quick request at our contact page and we will get it set up.  The system updates every day with the exact selections picked out by the students.  Parents can log into their account at any time and view up to 30 days history.  

i have a child with allergies or a special diet

For the older kids (grade 3 – grade 8), as we pull up accounts we can view any special notes about the child.  Contact us to have us add any special notes onto the account that our cashier will instantly see.  A salad bar will be open for all grades which will allow children to choose the items that may go with a special diet (vegan, gluten-free, dairy free, etc). We do not serve any item that contains nuts.  Please contact us if you have any questions or concerns about specific food products or ingredients.

i tried calling your phone number but the response was too slow

The most efficient way to contact us is through this quick form or at www.Spice3.com/SMSContact.  This instantly sends your request to the lunch staff who can answer your question or fix your problem.  The phone number listed on this site will bounce your request to the wrong departments slowing down our ability to get to efficiently respond.

© 2019 SpiceCubed, LLC.

830 High House Road, Cary, NC 27513

919.523.2786

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